Frequently Asked Questions
Everything you need to know about your Hammitt experience.
What is the Hammitt Lifetime Promise?
We stand by our craftsmanship. Our Lifetime Promise covers repairs on signature hardware and zippers to ensure your favorite piece stays functional for years to come.
When will my order ship?
Standard orders are typically processed within 1-2 business days. Once shipped, you will receive a confirmation email with tracking details to monitor your delivery.
What is your return policy?
We offer free returns and exchanges on all unused items in their original condition within 30 days of purchase. Please note that 'Final Sale' items are not eligible for return.
How do I care for my leather handbag?
To maintain the beauty of your leather, we recommend using a high-quality leather conditioner and avoiding prolonged exposure to direct sunlight or moisture.
Do you offer international shipping?
Currently, we ship to all 50 U.S. states and select international territories. Shipping rates and delivery times vary based on the destination.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and flexible payment options via Afterpay, allowing you to pay for your purchase in four interest-free installments.